Refund policy

SECTION A – ACCESSORIES, RIDING GEAR & MERCHANDISE POLICY

1. Return Eligibility
   Customers may request a return within 7 days from the date of delivery only if:
   Product is unused and unworn
   Product is in original packaging
   All tags, labels, manuals and accessories are intact
   Valid purchase invoice is available
   Product is not damaged due to customer handling
   Asco Motors reserves the right to inspect and approve return requests.
2. 2. Non-Returnable Items
   The following items are strictly non-returnable:
   Riding gear once worn or used
   Helmets once used or removed from protective seal
   Electrical accessories once installed or fitted
   Customized or special-order products
   Clearance or discounted sale items
   Lubricants, oils, or consumable products
   Imported or made-to-order accessories
   3. Exchange Policy
   Exchanges are subject to product availability.
   Exchange requests must be raised within 7 days of delivery.
   Product must be unused and returned in original packaging.
   Price difference (if any) must be paid by customer.
   4. Damaged / Incorrect / Defective Products
   If customer receives a damaged, defective, or incorrect item:
   Customer must:
   Inform Asco Motors within 48 hours of delivery
   Share photographs and invoice details
   After verification, Asco Motors will arrange:
   ✔ Replacement
   OR
   ✔ Refund
   OR
   ✔ Store credit
   No additional cost will be charged in such verified cases.
   5. Shipping & Return Logistics
   Customers are responsible for return shipping charges.
   Shipping charges are non-refundable.
   Return shipping will be covered by Asco Motors only if product is defective or incorrect.
   6. Refund Processing (Accessories & Merchandise)
   Refunds are processed after product inspection and approval.
   Refund timeline: 7–10 working days
   Refund will be issued via original payment method or bank transfer.
   Banking partners may take additional time to reflect refund.
   SECTION B – MOTORCYCLES & SCOOTERS POLICY
   1. Booking Amount Policy
   The booking amount paid for any Motorcycle or Scooter is treated as a non-refundable confirmation amount.
   By making a booking payment, the customer agrees and accepts that:
   Booking amount is strictly non-refundable under any circumstances
   Booking confirms customer intent and allows vehicle allocation, stock blocking, and registration processing
   2. Cancellation Policy
   Cancellation requests may be considered only before vehicle invoicing and strictly at dealership management discretion.
   Booking amount will not be refunded in cases including but not limited to:
   Change of decision by customer
   Delay in payment from customer side
   Finance rejection
   Delay in customer documentation
   Change of model / variant preference
   3. Non-Cancellation Conditions
   Once the vehicle is:
   Invoiced
   Registered with RTO
   Delivered to customer
   👉 Cancellation or refund will not be permitted.
   4. Exceptional Situations
   Refund may be considered only if:
   Manufacturer discontinues booked model
   Dealership is unable to supply vehicle due to manufacturer allocation issues
   Such refunds shall be processed only after management approval.
   5. Price Variation Clause
   Vehicle prices are subject to change due to:
   Manufacturer price revision
   Tax or regulatory changes
   Insurance or RTO charge revisions
   Import duty or logistics cost changes
   Such changes shall not qualify for cancellation or refund.
   6. Special Orders / Imported / Limited Edition Vehicles
   Vehicles specially ordered or imported based on customer request are:
   👉 Strictly non-cancellable
   👉 Strictly non-refundable
   7. Vehicle Delivery & Acceptance
   Once vehicle delivery is completed and customer signs delivery confirmation:
   Vehicle condition is deemed accepted
   No refund or exchange will be entertained
   SECTION C – SERVICE & REPAIR PAYMENTS
   Payments made towards service, repair, labour, or spare parts are non-refundable once work has started or completed.
   Advance service booking payments may be adjusted against future service if appointment is cancelled in advance.
   SECTION D – GENERAL REFUND CONDITIONS
   Asco Motors reserves the right to:
   Inspect returned products before approving refund
   Approve or reject refund requests at its discretion
   Modify policy without prior notice
   Follow manufacturer-specific policies wherever applicable
   SECTION E – RETURN ADDRESS
   Asco Motors
   Plot 492, Patparganj Industrial Area
   Delhi – 110092
   India
   SECTION F – CONTACT DETAILS
   📧 Email: asco@aol.in
   📞 Phone: 7061000010